{Do you know} Orchestrate journeys using any marketing interaction in dynamics 365 customer insights

Hello Everyone,

Today I am going to share my thoughts on Orchestrate Journeys using any marketing interaction in dynamics 365 customer insights.

Let’s get’s started.

In Dynamics 365 Customer Insights, you can now orchestrate customer journeys based on marketing interactions. Here’s how it works:

1. Marketing Interaction Triggers: Leverage triggers like “email link clicked” or “email blocked” to identify customer interactions with your marketing messages.

2. Real-Time Adaption: Instantly adapt your strategies based on customers’ real-time interactions. This ensures that every message you send hits the right note.

3. Personalization: By engaging customers based on their interactions, you significantly increase conversion chances through greater personalization.

This feature allow you to engage customers effectively and make informed business decisions.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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