Hello Everyone, Today I am going to share my thoughts on the configuration of custom cards for the inbox dynamics 365 Omnichannel. Let’s get’s started. Certainly! Let’s explore how you can configure custom card settings for the inbox in Dynamics 365 Omnichannel allows users to personalize how their information displays in the inbox by customizing…
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Hello Everyone, Today I am going to show how to restrict the users from deleting the Address records in Dynamics 365 Apps. Let’s get’s started. There will be situations where users can bulk delete the records from UI, in order to restrict the users from deleting the Address records, we can turn OFF the Deletion…
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Hello Everyone, Today I am going to share my thoughts on create multiple cases from email sent to multple mailboxes in Dynamics 365 Omnichannel. Let’s get’s started. Normally when an email is received to a dedicated mailbox then with the help of routing rules we can create case on Dynamics 365 Customer Service. So creating…
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Hello Everyone, Today I am going to share my thoughts use of skills to find the right agents for a consult on Dynamics 365 Omnichannel. Certainly! When it comes to finding the right agents for consultations related to Dynamics 365 Omnichannel, there are a few key considerations: 1. Skill-Based Search for Agents: In the context…
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Hello Everyone, Today I am going to show how to enable record ownership across Business Units in Dynamics 365. Let’s get’s started. Normally User A from Business Unit A with Role Y – All contacts of the Business Unit A. User B from Business unit B with Role Y – access – All contacts of…
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Hello Everyone, Today I am going to show support requests to all users on Power Platform Admin Center. Let’s get’s started. Login into Power Platform Admin Center. Then go to settings > Tenant Settings: Select the Support requests visibility and turn on the button and save. So when users login they can see the support…
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Hello Everyone, Today I am gonna quickly show how to see the Apps that are not used for a while, Login into PPAC Click on Advisor That’s it for today. I hope this helps. Malla Reddy Gurram(@UK365GUY) #365blogpostsin365days
Hello Everyone, Today I am going to share some points related to the Anywhere365 Integration with Dynamics 365 Customer Service and Microsoft Teams. Let’s get’s started. Anywhere365 WebAgent: Is a powerful tool for contact center agents and knowledge workers. 1. What is Anywhere365 WebAgent? Anywhere365 WebAgent is a modern agent workplace designed to enhance collaboration,…
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Hello Everyone, Today I am going to share my thoughts on rate call quality and provide feedback on improvements. Let’s get’s started. Omnichannel agents answers voice calls and chat, once conversation finishes, then next call so forth. So with the introduction of rate a call quality provides feedback automatically after a configurable percentage of calls.…
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Hello Everyone, Today I am going to share my thoughts on the new feature Omnichannel improves productivity by converting voicemail to case. Let’s get’s started. Certainly! In Dynamics 365 Omnichannel, you can enhance productivity by converting voicemails to cases. This feature allows agents to efficiently handle customer issues relayed through voice messages . Here’s how…
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