{How to} Enhanced Copilot experiences in the web app in the Dynamics 365 Field Service

Hello Everyone,

Today  I am going to share my thoughts on the new feature enhanced copilot experiences in the web app.

Let’s get’s started.

The Dynamics 365 Field Service web app now includes enhanced Copilot capabilities. Field managers can use natural language to interact with Copilot for work order information.

Which copilot can retrieve summarize and present in an easily digestible format.

It also offers data driven recommendations to optimize scheduling and work order management.

This new feature details:

Its usability improvements for Copilot in Field Service help your team of technicians, dispatchers and service managers adopt and use these capabilities in their exisiting workflows.

Copilot provides direct access to the wealth of data stored within Microsoft Dataverse, including key tables from Field Service like work orders and bookings.

This guarantees that field service teams always have the most up to date information at their fingertips.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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