{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

Hello Everyone,

Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 Customer Service.

Let’s get’s started.

Let me provide you with some information about option sets for field mapping in integrated search within Dynamics 365 Customer Service.

As part of adding an integrated search provider in Customer Service, you can configure a knowledge article schema through field mapping.

This allows you to map a knowledge article received from the search provider(the source property) to an attribute of the knowledge article entity (the target), based on an operation type, In addition to the out-of-the-box target fields, you can also add custom target fields for mapping, such as multi-select or single select option sets.

This feature enhances extensibility for migration and allows you to define custom target fields for mapping.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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