{How to}Maximize event capactiy with waitlist registrations in Dynamics 365 Customer Insights

Hello Everyone,

Today I am going to share my thoughts on maximizing the event capacity with waitlist registration in Dynamics 365 Customer Insights.

Let’s get’s started.

The Waitlist Registration  feature in Dynamics 365 Customer Insights  – Journeys helps organizations manage event capacity efficiently by allowing attendees to join a waitlist when an event reaches full capacity. If a spot becomes available, waitlist attendees can be automatically registered.

Key Features:

Automatic Waitlist Management: Attendees who try to register for a full event can be added to a waitlist.

Real-Time Availability Updates: If a registered attendees cancels, the system automatically moves the next person from the waitlist into the event.

Capacity Control: Helps prevent overbooking while ensuring maximum attendance.

Custom Notifications: Sends automated emails to waitlisted participants when they are moved to confirmed registration.

Benefits:

Optimized Event Attendance: Ensures events are always at full capacity.

Improved  Attendee Experience: Keep interested attendees engaged with updates on availability.

Automation & Efficiency – Reduces manual tracking of cancellations and open spots.

This feature streamlines event management, ensuring that all available slots are utilized effectively whil maintaining a seamless registration experience for attendees.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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