{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

Hello Everyone,

Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel.

Let’s get’s started.

Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the browser.

With this new feature Agents can work across multiple conversation from multiple browsers in split format.

The Omnichannel for Customer Service has been updated to support multiple browsers and split screen functionality. This enhancemen allows agents to work across multiple conversations in different browsers without the previous limitation of a warning message about being signed in from muliple browsers. Agents can now have as many browsers open as desired, making it easier to manage mulitple conversations without needing to switch tabs constantly. 

Additionally agents can split their screen to view conversations side by side, which improves their ability to serve customer requests efficiently.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(UK365GUY)

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