CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11 members of Forbes Technology Council explain how organisations can use intelligent tech can improve their customers’ experience.
Future Generali India Life Insurance is leveraging @Microsoft’s chat bot REVA, and has already seen a 91% increase in the customer satisfaction rate that won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI. Watch the video here!
Microsoft 365 Business suite is all the tools #GarnerFoods needs, topped off with security, in one place. See how this fourth-generation family-owned-and-operated business has spiced up operations with Microsoft solutions in the video below.
To handle 600 million technical support contacts with an agile business process, HP built a virtual agent using the Microsoft Dynamics 365 AI solution for customer service. This video explains what they did and how they are providing a satisfying experience for their customers.
Cybersecurity training like you’ve never seen before – Azure’s world-class security, protection and compliance through cloud services. Find out how Microsoft and Circadence teamed up to create a scalable, gamified cybersecurity training environment by leveraging the power of Microsoft Azure AI. Check it out here:
The City of Houston is optimising business processes to drive digital transformation. Their goal is resiliency – so they can meet challenges and overcome unexpected events quickly. Microsoft solutions are key. Learn how in this video:
Unmatched volumes of data inform #Microsoft security solutions. Learn how you can harness decades of security experience with Microsoft #AdvancedThreatProtection.
By harnessing the power of #Microsoft Analytics, you can inform and drive intelligent automation through AI and machine learning. Watch this video to gain insights on automation through AI and machine learning, how to expand the reach of your data insights, and gain increasing levels of efficiency and personalisation. Check it out!
Need intelligent security solutions to protect your entire enterprise? Look no further than #Microsoft Advanced Threat Protection, #AzureSecurity, and #Azure Sentinel. To learn more about Microsoft’s four key areas of intelligent security, check out the infographic below.
More and more businesses implement #AI technology, but some see greater successes than others. To scale and make the most of AI technology, organisations must adopt a holistic approach and rewire from within. This thought leadership piece details core practices for adapting to AI. Read on:
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