Category: Omnichannel

Dynamics 365 and Power Apps

{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

Hello Everyone, Today I am going to share my thoughts on the new preview feature of Omnichannel customer service explore enhancements to outbound dialing. Let’s get’s started. Let’s delve into the recent enhancements to outbound dialing. These improvements aim to streamline the calling process for agents. Here are the key features. 1.Search and Call: Agents…
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{Do you know} Show records enabled for unified routing in inbox Dynamics 365 Omnichannel

Hello Everyone, Today I am going to share my thoughts  on how to show records enabled for unified routing on Dynamics 365 Omnichannel. Let’s get’s started. Certainly! In Dynamics 365 Omnichannel, you can now view records enabled for unified routing directly in the inbox. This new feature allows agents to manage their workload more efficiently…
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