Hello Everyone, Today I am going to share my thoughts on the Automate with ease using the AI Recorder. Let’s get’s started. The AI Recorder in Power Automate for Desktop is a powerful tool that simplifies task automation, It allows users to record their actions, such as mouse movements and keystrokes, and then automatically generates…
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Hello Everyone, Today I am going to share my thoughts on the Power Automate Desktop flows in natrual language with Copilot. Let’s get’s started. You can create desktop flows using natural language with Copilot in Power Automate! This feature allows you to describe what you want to automate in plain English, and Copilot will generate…
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Hello Everyone, Today I am going to share my thoughts on getting crucial information summarized from proposals dynamics 365 sales new feature. Let’s get’s started. Here are some of the new features in Dynamics 365 Sales that were recently released: 1. Copilot Enhancements: Content Recommendations: Use Copilot to get content recommendations from Sharepoint. SharePoint Q&A:…
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Hello Everyone, Today I am going to show how to make connection to the customer voice app and give permission to use the Dynamics 365 Customer Voice in the project by the developers. Let’s get’s staretd. Suppose there is a use case: On a Dynamics 365 CE Project theere is a requirement to use the…
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Hello Everyone, Today I am going to share my thoughts on the joining the teams call is generally available and on by default on Dynamics 365 Customer Service. Let’s get’s started. Administrators no longer need to turn on a toggle to enable users to join their customers on Teams call. This feature is general availability…
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Hello Everyone, Today I am going to share my thoughts on integrating Microsoft Teams with Dynamics 365 Customer Service across different Microsoft Tenants. Let’s get’s started. Yes, it is possible to integrate Microsoft Teams with Dynamics 365 Customer Service across different Microsoft Tenants. Here are the steps to achieve this: 1. Guest Access in Teams:…
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Hello Everyone, Today I am going to share my thoughts on the new feature view recently accessed knowledge articles for cases on Dynamics 365 Omnichannel. Let’s get’s started. Agents can access recently used knowledge articles so that they can directly review and use them across similar cases without searching for the keyword again. Agents using…
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Hello Everyone, Today I am going to show support requests to all users on Power Platform Admin Center. Let’s get’s started. Login into Power Platform Admin Center. Then go to settings > Tenant Settings: Select the Support requests visibility and turn on the button and save. So when users login they can see the support…
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Hello Everyone, Today I am going to share some points related to the Anywhere365 Integration with Dynamics 365 Customer Service and Microsoft Teams. Let’s get’s started. Anywhere365 WebAgent: Is a powerful tool for contact center agents and knowledge workers. 1. What is Anywhere365 WebAgent? Anywhere365 WebAgent is a modern agent workplace designed to enhance collaboration,…
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Hello Everyone, Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel. Let’s get’s started. Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the…
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