Hello Everyone, Today I am going to share my thoughts on analysing the business impact of Copilot Studio Agents in Viva Insights. Let’s get started. Copilot Studio Agents integrated within Microsoft Viva Insights help organisations enhance employee productivity, well-being, and collaboration by providing AI-driven personalised recommendations and automated assistance. Analysing their business impact involves measuring…
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Hello Everyone, Today I am going to share my thoughts on how to collect thumbs up or down feedback and comments for your Copilot Studio Agents. Let’s get started. To collect thumbs up or down feedback and comments for your Copilot agents, you typically follow these steps (especially in platforms like Microsoft Copilot Studio): 1.…
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Hello Everyone, Today I am going to share my thoughts on getting the actionable insights to improve copilot agent performance. Let’s get started. 1. Enhanced Analytics Dashboard: The Analytics page now offers comprehensive insights into agent performance, including key metrics such as answer rate, usage, and error rates. This allows for a deeper understanding of…
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Hello Everyone, Today I am going to share my thoughts on Copilot Studio’s new feature, the quality of responses that use generative AI. Let’s get started. Microsoft’s Copilot Studio introduced a new feature on June 17, 2025, enabling administrators, makers, marketers, and analysts to automatically analyse the quality of responses generated by AI copilots. This…
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Hello Everyone, It’s been a while. I haven’t blogged. Today i am going to show how to resolve this error message while accessing Dynamics 365 Contact Centre There was an issue delivering notifications. Refreshing the browser might help resolve the issue. If this continues to exist, please have your admin contact Microsoft Support with Client…
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Hello Everyone, Today I am going to share my thoughts on how to act on your data efficiently with new grid features in Power Apps. Let’s get’s started. In the 2024 Release Wave 2 for Power Apps, Microsoft introduced new grid features designed to enhance data interaction and efficiency within model driven apps, Key Enhancements:…
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Hello Everyone, Today I am going to share my thoughts on allowing individuals to reenter a one-time dynamic segment journey in Dynamics 365 Customer Insights. Let’s get’s started. In Dynamics 365 Customer Insights – Journeys, a one-time dynamic segment journey typically processes contacts only once. However, you can configure it to allow individuals to reenter…
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Hello Everyone, Today I am going to share my thoughts on setting up and execute pre and post event communications in Dynamics 365 Customer Insights. Let’s get’s started. Dynamics 365 Customer Insights – Journeys allows businesses to automate event communications before and after an event to maximize engagement and improve attendee experience. This process is…
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Hello Everyone, Today I am going to share my thoughts on the accelerate journey creation using journey templates on Dynamics 365 Customer Insights. Let’s get’s started. In Dynamics 365 Customer Insights – Journeys, you can use journey templates to streamline and accelerate the creation of customer journeys for common use cases like lead nurturing, onboarding,…
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Hello Everyone, Today i am going to share my thoughts on controlling how fast customers can enter a journeys in dynamics 365 customer insights. Let’s get’s started. In Dynamics 365 Customer Insights – Journeys, a journey rate limiting feature has been introduced to help marketers to help marketers control the flow of customer entering a…
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