Hello Everyone, Today I am going to share my thoughts on Microsoft Dynamics 365 Customer Insights customer inflows and exits at every journey step. Let’s get’s started. Microsoft Dynamics 365 Customer Insights – Journeys helps organizations track how customers progress or drop off at different stages of their engagement. Here’s how you can analyze and…
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Hello Everyone, Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or Power Platform. Let’s get’s started. Step 1: Earn a Qualifying Certification. To qualify as an MCT, you must first hold at least one Microsoft Certification related to Dynamics 365 Customer Engagement. The most relevant…
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Hello Everyone, Today I am going to share my thoughts on preview feature using Microsoft Onelake as a data source. Let’s get’s started. In Dynamics 365 Customer Insights, you can leverage Microsoft OneLake as a powerful data source. Let’s dive into the details: 1. Business Value of OneLake: Customer Insights helps generate insights from all…
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Hello Everyone, Today I am going to share my thoughts on how to protect customer data by controlling who can see it. Let’s get’s started. Customers face the difficulties in maintaining data privacy while still empowering their employees with the insights they need to serve those customers better. With Customer Insights you can now do…
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Hi Everyone, Today I am going to share my thoughts on preview feature on Dynamics 365 Customer Insights. Let’s get’s started. In Dynamics 365 Customer Insights, you can govern data access using role-based access control (RBAC). Let me break it down for you: 1. What is Role based access control(RBAC)? RBAC allows adminstrators to regulate…
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Hello Everyone, Today I am going to share my thoughts on preview feature generate insights from marketing interactions on customer insights. Let’s get’s started. To generate insights from marketing interactions in Dynamics 365 Customer Insights, you can follow these steps: 1. Integrate Marketing Interaction Data: Seamlessly integrate data from Customer Insights – Journeys into Customer…
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Hello Everyone, Today I am going to share my thoughts on preview feature on Customer Insights Data -Personalize experiences without code using Optimizely. Let’s get’s started. Let’s elevate customer experiences using Optimizely and Customer Insights Data without writing any code. 1. Real-Time Personalization with Optimizely: Business Value: Deliver tailored experiences to your users based on…
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Hellp Everyone, Today I am going to share my thoughts on Customer Insights on elevating custoner experiences in real time. Let’s elevate customer experiences in real time within the context of Dynamics 365 Customer Insights: Normally customer engages with your website, navigate through the pages, added a product or servicemto the cart and checking the…
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Hello Everyone, Today I am going to share my thoughts on reaching customers quickly with 10x increased throughput. Let’s get’s started. In an increasingly digital and interconnected world, businesses recognize that capturing customers attention during critical moments is key to success. To achieve this, delivering timely and tailored experiences is essential. With the latest release,…
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Hello Everyone, Today I am going to share my thoughts on collect extra customer information without creating custom attributes. Let’s get’s started. In Dynamics 365 Customer Insights, you can now easily gather additional information about your customers without creating new custom attributes. Here’s how: 1. Custom Form Fields: Within the form editor, you can create…
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