Hello Everyone, Today I am going to share my thoughts on Microsoft Dynamics 365 Customer Insights customer inflows and exits at every journey step. Let’s get’s started. Microsoft Dynamics 365 Customer Insights – Journeys helps organizations track how customers progress or drop off at different stages of their engagement. Here’s how you can analyze and…
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Hello Everyone, Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or Power Platform. Let’s get’s started. Step 1: Earn a Qualifying Certification. To qualify as an MCT, you must first hold at least one Microsoft Certification related to Dynamics 365 Customer Engagement. The most relevant…
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Hello Everyone, I hope everyone is well. I took a month break after continous 365 days blog posts for a year. Starting again: Today I am going to share my thoughts on how to refine email content in running journeys on dynamics 365 customer insights. Let’s get’s started. You can refine email content in running…
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Hello Everyone, Today I am going to share my thoughts on use workflows on calendar events in Teams and Outlook. Let’s get’s started. Certainly! You can use workflows on calendar events in Microsoft Teams and Outlook to automate repetitive tasks and processes. This feature which is part of the Microsoft Power Automate platform, allows you…
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Hello Everyone, Today I am going to share my thoughts on select instead of type email addresses in Outlook and Teams. Let’s get’s started. Microsoft is introducing a new feature that allows you to select instead of type email addresses in Outlook and Teams. This feature will enable you to choose from email suggestions as…
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Hello Everyone, Today I am going to share my thoughts on Receive intelligent license recommendations for admins. Let’s get’s started. Microsoft has introduced a feature that simplifies the license assignment process for amdinistrators, providing a governed self-serve mechanism for premium feature process. This feature is particularly useful for Power Automate admins who need to understand…
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Hello Everyone, Today I am going to share my thoughts on Use Azure Key Vault credentials in flow connections. Let’s get’s started. You can use Azure Key Vault Credentials in your flow connections to enhance security and streamline credentials management. Here’s a brief overview of how it works: 1. Credentials Storage: Store your credentials as…
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Hello Everyone, Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel. Let’s get’s started. Suppose you have a requirement for a call center to use Dynamics 365 Customer Service Omnichannel and organisation receive phone calls through toll free number and you would like to route…
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Hello Everyone, Today I am going to share my thoughts on Create and edit expressions with Copilot. Let’s get’s started. Certainly! Copilot in Power Automate allows you to streamline your workflow by creating and editing automation through natural language expressions. Here’s how you can use it. 1. Cloud Flows: Describe what you need in natural…
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Hello Everyone, Today I am going to share my thoughts on triggering attended desktop flows in picture-in-picture. Let’s get’s started. You can trigger attended desktop flows in picture-in-picture mode using using Power Automate. This feature allows you to run desktop flows within a virtual window that replicates your desktop, enabling you to continue working on…
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