Hello Everyone, Today I am going to share my thoughts on how to show records enabled for unified routing on Dynamics 365 Omnichannel. Let’s get’s started. Certainly! In Dynamics 365 Omnichannel, you can now view records enabled for unified routing directly in the inbox. This new feature allows agents to manage their workload more efficiently…
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Hello Everyone, Today I am going to share my thoughts on capture responses from external third party forms dynamics 365 customer insights. Let’s get’s started. Certainly! In Dynamics 365 Customer Insights – Journeys, you can now capture form submissions from any external forms and use them to create new leads or contacts. Here’s how it…
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Hello Everyone, Today I am going to show how to enable or disable a frequency cap for your Journey. Let’s get’s started. The frequency settings is enabled by default for all journeys. So once the frequency cap settings are enabled globally, the message will be capped. So the users who are editing rights in the…
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Hello Everyone, Today I am going to show how to set maximum frequency of Email, Text Message, Push Notification on Dynamics 365 Customer Insights. Let’s get’s started. Generally we don’t set how many emails, text message, push notifications that we can deliver to the targetted customers. Now with the Frequency Cap from the Customer Insights…
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