{Do you know} Get automatic prompts from Copilot on Dynamics 365 Customer Service

Hello Everyone,

Today I am going to share my thoughts on the Dynamics 365 Customer Service getting automatic prompts from Copilot.

Let’s get’s started.

Copilot in Dynamics 365 Customer Service Provides real-time assistance to customer service agents.

One of its features is automatic prompts. When enabled in the Customer Service admin center, these prompts give contextual suggestions to agents based on the active case or customer conversation context.

This helps agent quickly ask questions and get help, ultimately reducing handle times and improving agent and customer satisfaction.

If you’re interested in enabling personal quick replies, you can enable this feature from customer service admin center, automatic prompts give contextual suggestions to agents on what they can do next based on the active case or customer conversation context.

This makes it easier for customer service agents to quickly ask questions and get help.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

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