Blog

Hello Everyone, Today I am going to share my thoughts on Dynamics 365 Customer Insights build and test journeys before deploying to production. Let’s get’s started. In the ever-evloving landscape of customer experience transformation, marketers face the challenge of creating and testing experiences before deploying them to production environments. To address this, Power Platform Solutions…
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Hello Everyone, Today I am going to share my thoughts on Scale your business with confidence with 300M maximum monthly interactions on Dynamics 365 Customer Insights. Let’s get’s started. Certainly! Dynamics 365 Customer Insights now offers an impressive capacity for businesses, You can reach million contacts or leads and send up to 300 million messages per…
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Hello Everyone, Today I am going to share my thoughts on Optimizing engagement and increase conversation rates with email A/B testing. Let’s get’s started. Advanced bot protection in Customer Insights –  Journeys is a powerful feature that enhances the reliability of your insights and safeguards your business processes. Let’s delve into the details: 1. Enhanced…
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Hello Everyone, Today I am going to share my thoughts on configuring right email address of contact ensuring email message is delivered and opened. Let’s get’s started. In Dynamics 365 Customer Insights, ensuring that your messages reach the contact email address is crucial for effective communication. Let’s dive into the details: Business Value:  Delivering messages…
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Hello Everyone, Today I am going to share my thoughts on new feature of send scheduling to reach customers at the right moment on Dynamics 365 Customer Insights. Let’s get’s started. Send scheduling in Dynamics 365 Customer Insights allows you to deliver messages to your customers at the most opportunitic times. Here are the key…
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Hello Everyone, Today I am going to share my thoughts on improving reliavility of insights with advanced bot protection customer insights. Let’s get’s started. Advanced bot protection in Customer Insights – Journeys is a powerful feature that enhances the reliability of your insights and safeguards your business processes. Let’s delve into the details: 1. Enhanced…
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Hello Everyone, Today I am going to share my thoughts on sending personalized messages based on the website interactions to engage customers in Dynamics 365 Customer Insights. Let’s get’s started. Dynamics 365 Customer Insights empowers businesses to create personalized customer journeys by leveraging AI and real-time insights. Let’s dive into the exciting features: 1. Dialog with…
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Hello Everyone, Today I am going to share my thoughts on how we can share copies of emails on the timeline easily on Customer Insights new feature. Let’s get’s started. In Dynamics 365 Customer Insights, you can now easily reference copies of sent emails in the interaction timelines. This feature allows you to gain deeper…
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Hello Everyone, Today I am going to share my thoughts on capturing responses from external third party forms in customer insights. Let’s get’s started. You can now capture submissions from any third party forms on your website and automatically create new leads or contacts in Customer Insights – Journeys. This new feature empowers you to…
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Hello Everyone, Today I am going to share my thoughts on preview feature related to the onboard customer data from your delta lake with no data integration on Dynamics 365 Customer Insights. Let’s get’s started. Let’s explore how you can seamlessly  onboard customer data from your Delta Lake to Customer Insights without the need for…
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