Hello Everyone, Today I am going to share my thoughts on the preview feature: Enable makers to create Copilot AI columns during table or column creation in Dataverse. Let’s get’s started. Information workers face an overwhelming influx of data, dedicating significant time to reading and processing it daily. Additionally, they invest substantial effort in preparing…
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Hello Everyone, Today I am going to share my thoughts on the real time tips and suggested answers during Teams meetings on Dynamics 365 Sales. Let’s get’s started. Yes being surprised by a question or an unfamiliar competitor mention during a sales call can be a jarring and unsettling experience. This unexpected situation often causes…
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Hello Everyone, Today I am going to share my thoughts on using Copilot to generate knowledge drafts from cases in Dynamics 365 Customer Service. Let’s get’s started. Copilot for knowledge in Dynamics 365 Customer Service empowers support agents to swiftly draft knowledge articles using case data and send them to knowledge reviewers for publishing. Here’s…
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Hello Everyone, Today I am going to share my thoughts on the drafting emails using Copilot in email editor on Dynamics 365 Customer Service. Let’s get’s started. To draft email using Copilot in the email editor within Dynamics 365 Customer Service, follow these steps: 1. Open Dynamics 365 Customer Service: Log in to your Dynamics…
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Hello Everyone, Today I am going to share my thoughts on get relevant results with filters for Copilot Dynamics 365 Customer Service. Let’s get’s started. Certainly! To get relevant with filters for Copilot in Dynamics 365 Customer Service, follow these steps: 1. Open Copilot Report: To view the Copilot report, Open Customer Service historical analytics…
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Hello Everyone, Today I am going to share my thoughts on the Read Copilot responses on the UI incrementally on Dynamics 365 Customer Service. Let’s get’s started. To read Copilot responses incrementally within the Dynamics 365 Customer Service UI, follow these steps: Customer Service Agents have to wait for Copilot to generate the entire response…
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Hello Everyone, Today I am going to share my thoughts on the timeline highlights help users quickly access actionable record updates on Dynamics 365 Customer Service. Let’s get’s started. Timeline Highlights in Dynamics 365 Customer Service provide a concise view of significant record updates. These highlights allow users to quickly access relevant information without sifting through…
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Hello Everyone, Today I am going to share my thoughts on the filter Copilot content based on the table attributes. Let’s get’s started. Filter content automatically based on attributes from entities such as customer profile so that agents don’t select the filters that need to be applied. 1. Filters are automatically applied based on a…
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Hello Everyone, Today I am going to share my thoughts on the new feature to use monthly channel for features in Customer Service apps. Let’s get’s started. Microsoft usually release new features wave1 and wave3 per annum, with the new introduction of monthly releases customers can leverage the new functionality within the business. New feature…
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Hello Everyone, Today I am going to show how to see the Power Apps Analytics from Power Platform Admin Center. Let’s get’s started. Login into www.admin.powerplatform.microsoft.com Expand Analytics > Power Apps You can see the overview and Environment View, Filter by : Usage, Maker Activity, App Inventory Environment Filters: Name, Type, Region. App filters –…
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