Hello Everyone, Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel. Let’s get’s started. Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the…
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Hello Everyone, Today I am going to share my thoughts on the preview feature where you can automatically pause, resume call recording and transcription. Let’s get’s started. When agents puts a customer on hold and removes the customer from hold the call recording and transcription are automatically paused and resumed. Customer Service Agents manually puts…
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Hello Everyone, Today I am going to show how to create new security profile from maker portal. Let’s get’s started. Now with the maker portal users can have modern security role settings. How do you do that? Login into your www.make.powerapps.com So Enable makers to use a modern and accessible security role editor while creating apps.…
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Hello Everyone Today I am going to show how to select columns downloaded on mobile device while offline from maker portal for model driven apps. Let’s get’s started. Now you can select the columns of a table that are downloaded on mobile devices for offline use. The fewer columns you select the faster the app…
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Hello Everyone, Today I am going to show how to enable direct new makers to their own developer environments in power platform admin center. Let’s get’s started. Login into power platform admin center Go to settings > Tenant settings: Click on Environment routing(preview) This is preview feature and is not for production use. That’s it…
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Hello Everyone, Today I am going to share my thoughts on the new preview feature of Omnichannel customer service explore enhancements to outbound dialing. Let’s get’s started. Let’s delve into the recent enhancements to outbound dialing. These improvements aim to streamline the calling process for agents. Here are the key features. 1.Search and Call: Agents…
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Hello Everyone, Today I am going to share my thoughts on how to create work orders in Teams using AI on Dynamics 365 Field Service(preview). Let’s get’s started. Creating work orders in Teams using AI on Dynamics 365 Field Service is a feature that allows frontline workers to create, view and manage work orders within…
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Hello Everyone, Today I am going to show how to block the IP address from accessing the Dataverse. Let’s get’s started. Suppose users might be looking to download data from tools like Excel or Power BI or try to access Dataverse from different network,Or if the user is trying to access the dataverse from public…
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Hello Everyone, Today I am going to show how to set the privacy preference on Dynamics 365 CE environment. Let’s get’s started. Suppose when you are accessing the Dynamics 365 CE environment and you may get errors popped up on the screen and there are some options available to the user like: 1. Ask the…
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Hello Everyone, Today I am going to show how to enable advanced mobile offline settings for model driven apps. Let’s get’s started. Advanced Mobile offline settings for model driven apps? When there is a mismatch of data between client and server, conflict errors occurs. By default, changes that are made by a user in offline…
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