Hello Everyone, Today I am going to share my thoughts on the Copilot Studio Voice IVR connect to Dynamics 365 Omnichannel. Let’s get’s started. Suppose you have a requirement for a call center to use Dynamics 365 Customer Service Omnichannel and organisation receive phone calls through toll free number and you would like to route…
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Hello Everyone, Today I am going to show how to resolve the error “Selected in the From field does not have the option enabled to allow other users to send the email on their behalf on Dynamics 365 Customer Service App. Let’s get’s started. Suppose you have a user account on Dynamics 365 Customer Service…
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Hello Everyone, Today I am going to show how to subscribe to Azure Communication Services on Azure Portal. Let’s get’s started. Let’s say you have a requirement to Dynamics 365 Customer Service Omnichannel Voice Calls configuration. In order to progress with the voice calls you will need Azure Communication Services(ACS) on Azure Portal. Make sure…
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Hello Everyone, Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer support, Let me break it down for you: 1. Ask Copilot a Question: Agents can use Copilot to ask natural language questions and receive quick, informative answers. It’s like having an experienced coworker available to chat all…
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Hello Everyone, Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service. Let’s get’s started. Overflow handling in Dynamics 365 Customer Service can be a lifesaver during peak demand or when agents are unavailable. Here’s how it works: 1. Set Wait Time Limit: Administrators…
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Hello Everyone, Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 Customer Service. Let’s get’s started. Let me provide you with some information about option sets for field mapping in integrated search within Dynamics 365 Customer Service. As part of…
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Hello Everyone, Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service. Let’s get’s started. In Dynamics 365 Customer Service, you can use Copilot to ask about case data. Here are some types of questions agents can ask in the Copilot Ask a…
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Hello Everyone, Today I am going to share my thoughts on integrating the financial and inventory management from Dynamics 365 Field Service. Let’s get’s started. Integrating financial and inventory management can significantly enhance operational efficiency. Here are some ways to achieve this: 1. Dynamics 365 Integration: Dynamics 365 Field Service can seamlessly integrate with Dynamics…
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Hello Everyone, Today I am going to share my thoughts on the Dynamics 365 Customer Service getting automatic prompts from Copilot. Let’s get’s started. Copilot in Dynamics 365 Customer Service Provides real-time assistance to customer service agents. One of its features is automatic prompts. When enabled in the Customer Service admin center, these prompts give…
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Hello Everyone, Today I am going to share my thoughts on the Customizing how records are sorted in the Dynamics 365 Customer Service Inbox. Let’s get’s started. Certainly! To customize how records are sorted in the Dynamics 365 Customer Service inbox, follow these steps: 1. Admin Configuration: As a administrator, access the Customer Service admin…
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