Hello Everyone, Today I am going to share some points related to the Anywhere365 Integration with Dynamics 365 Customer Service and Microsoft Teams. Let’s get’s started. Anywhere365 WebAgent: Is a powerful tool for contact center agents and knowledge workers. 1. What is Anywhere365 WebAgent? Anywhere365 WebAgent is a modern agent workplace designed to enhance collaboration,…
Read more
Hello Everyone, Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel. Let’s get’s started. Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the…
Read more
Hello Everyone Today I am going to show how to select columns downloaded on mobile device while offline from maker portal for model driven apps. Let’s get’s started. Now you can select the columns of a table that are downloaded on mobile devices for offline use. The fewer columns you select the faster the app…
Read more
Hello Everyone, Today I am going to share my thoughts on Customer Insights use automation to manage segments and measures. Let’s get’s started. Let’s delve into how to automation can enhance your management of segments and measures. Whether you’re dealing with customer insights, marketing campaigns or data driven strategies automation plays a pivotal role. Here…
Read more
Hello Everyone, Today I am going to show how to enable chatbot on Power Pages. Let’s get’s started. Once you provision your Power Pages Website, click on the SET UP on the left hand side of the screen. Integrations: Chatbot (Preview) enable the Create and test chatbot and Publish chatbot on site ON, THEN Click…
Read more
Hello Everyone, Today I am going to share my thoughts on easily manage customer consent from contact and lead forms. Let’s get’s started. The enhanced contact and lead forms in Dynamics 365 Customer Insights empower you to swiftly view and update a customer’s consent. This streamlined approach helps you to effortlessly manage the types of…
Read more
Hello Everyone, Today I am going to share my thoughts on Dynamics 365 Customer Insights build and test journeys before deploying to production. Let’s get’s started. In the ever-evloving landscape of customer experience transformation, marketers face the challenge of creating and testing experiences before deploying them to production environments. To address this, Power Platform Solutions…
Read more
Hello Everyone, Today I am going to share my thoughts on Scale your business with confidence with 300M maximum monthly interactions on Dynamics 365 Customer Insights. Let’s get’s started. Certainly! Dynamics 365 Customer Insights now offers an impressive capacity for businesses, You can reach million contacts or leads and send up to 300 million messages per…
Read more
Hello Everyone, Today I am going to share my thoughts on Optimizing engagement and increase conversation rates with email A/B testing. Let’s get’s started. Advanced bot protection in Customer Insights – Journeys is a powerful feature that enhances the reliability of your insights and safeguards your business processes. Let’s delve into the details: 1. Enhanced…
Read more
Hello Everyone, Today I am going to share my thoughts on sending personalized messages based on the website interactions to engage customers in Dynamics 365 Customer Insights. Let’s get’s started. Dynamics 365 Customer Insights empowers businesses to create personalized customer journeys by leveraging AI and real-time insights. Let’s dive into the exciting features: 1. Dialog with…
Read more
Recent Comments