Hello Everyone, Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics 365 Customer Insights. Let’s get’s started. To improve engagement by editing emails in live journeys, follow these steps in Dynamics 365 Csutomer Insights – Journeys: 1. In your journeys, select the…
Read more
Hello Everyone, Today I am going share my thoughts on managing crew membership on daily basis on Dynamics 365 Field Service. Let’s get’s started. In Dynamics 365 Field Service, you can efficiently manage crew membership on a daily basis. Here’s how: 1. Create a Crew: A crew is a bookable resource that acts as a…
Read more
Hello Everyone, Today I am going to share my thoughts on integrating the financial and inventory management from Dynamics 365 Field Service. Let’s get’s started. Integrating financial and inventory management can significantly enhance operational efficiency. Here are some ways to achieve this: 1. Dynamics 365 Integration: Dynamics 365 Field Service can seamlessly integrate with Dynamics…
Read more
Hello Everyone, Today I am going to share my thoughts on managing postal codes globally on Dynamics 365 Field Service. Let’s get’s started. Managing postal codes globally in Dynamics 365 Field Service is crucial for efficient service operation’s. Here’s how you can achieve this: 1. Global Postal Code Support: Organisations can now handle service areas…
Read more
Hello Everyone, Today I am going to share my thoughts on the Dynamics 365 Customer Service getting automatic prompts from Copilot. Let’s get’s started. Copilot in Dynamics 365 Customer Service Provides real-time assistance to customer service agents. One of its features is automatic prompts. When enabled in the Customer Service admin center, these prompts give…
Read more
Hello Everyone, Today I am going to share my thoughts on the Customizing how records are sorted in the Dynamics 365 Customer Service Inbox. Let’s get’s started. Certainly! To customize how records are sorted in the Dynamics 365 Customer Service inbox, follow these steps: 1. Admin Configuration: As a administrator, access the Customer Service admin…
Read more
Hello Everyone, Today I am going to share my thoughts on bringing your own entity into the inbox on Dynamics 365 Customer Service. Let’s get’s started. In Dynamics 365 Customer Service, administrators can add custom entities to the inbox and custom entities to the inbox and create inbox views. The feature provides by allowing you…
Read more
Hello Everyone, Today I am going to share my thoughts and how to enable Customer support swarming which is in preview on Dynamics 365 Customer Service Hub. Let’s get’s started. Customer support swarming in Dynamics 365 Customer Service allows agents to collaborate with experts across the organization to resolve complex cases more efficiently. Here’s how…
Read more
Hello Everyone, Today I am going to show how to enable default tab for Home Page on Model Driven App. Let’s get’s started. Normally when you login into Model Driven App like Customer Service App or Sales App etc.. Dashboard is displayed. But if we want to display change settings – how do you do…
Read more
Hello Everyone, Today I am going to share my thoughts on the preview feature: Enable makers to create Copilot AI columns during table or column creation in Dataverse. Let’s get’s started. Information workers face an overwhelming influx of data, dedicating significant time to reading and processing it daily. Additionally, they invest substantial effort in preparing…
Read more
Recent Comments