Hello Everyone, Today I am gonna quickly show how to see the Apps that are not used for a while, Login into PPAC Click on Advisor That’s it for today. I hope this helps. Malla Reddy Gurram(@UK365GUY) #365blogpostsin365days
Hello Everyone, Today I am going to share some points related to the Anywhere365 Integration with Dynamics 365 Customer Service and Microsoft Teams. Let’s get’s started. Anywhere365 WebAgent: Is a powerful tool for contact center agents and knowledge workers. 1. What is Anywhere365 WebAgent? Anywhere365 WebAgent is a modern agent workplace designed to enhance collaboration,…
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Hello Everyone, Today I am going to share my thoughts on rate call quality and provide feedback on improvements. Let’s get’s started. Omnichannel agents answers voice calls and chat, once conversation finishes, then next call so forth. So with the introduction of rate a call quality provides feedback automatically after a configurable percentage of calls.…
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Hello Everyone, Today I am going to share my thoughts on the new feature Omnichannel improves productivity by converting voicemail to case. Let’s get’s started. Certainly! In Dynamics 365 Omnichannel, you can enhance productivity by converting voicemails to cases. This feature allows agents to efficiently handle customer issues relayed through voice messages . Here’s how…
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Hello Everyone, Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel. Let’s get’s started. Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the…
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Hello Everyone, Today I am going to share my thoughts on the new feature join a teams call is generally available and on by default. Let’s get’s started. Joining a Teams call has become even more convenient! Starting from April 1, 2024, users can automatically Join Teams calls without any additional setup. Here are the…
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Hello Everyone, Today I am going to share my thoughts on the call handing automatically remove customer off hold on call transfer(preview feature). Let’s get’s started. Dynamics 365 Customer Service Omnichannel – Customer calls and the agent pick up the call and then the call needs to be transferred to another agent, in that case…
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Hello Everyone, Today I am going to show how to turn on the monthly channel(preview feature) for model driven app. Let’s get’s started. Login into www.make.powerapps.com Click on the Apps and Open the Dynamics 365 Customer Service Hub and then settings. So model driven apps running in Power Platform environments with the app release channel value…
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Hello Everyone, Today I am going to share my thoughts on the preview feature where you can automatically pause, resume call recording and transcription. Let’s get’s started. When agents puts a customer on hold and removes the customer from hold the call recording and transcription are automatically paused and resumed. Customer Service Agents manually puts…
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Hello Everyone, Today I am going to share my thoughts auto claim policies in the M365 Admin portal. Let’s get’s started. How to enable the Auto-claim policies? Login into Power Platform Admin Center Click on the Settings: You have not chosen where the license auto-claim policies are applied to. Please note that if you create an…
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