{Do you know} Schedulers and dispatchers get recommendations from Microsoft Teams

Hello Everyone,

Today I am going to show new feature benefits that schedulers and dispatchers get recommendations to choose technicians or workers to schedule work orders based on their availability, skills, or expertise.

Let’s get’s started.

Dispatchers will recieve recommendations on Teams – Scheduling assistant recommends workers and time slots for the jobs.

Scheduling assistant is available in Field Service Integrations for Microsoft 365 applications, including Microsoft Teams.

Here’s an illustration showing the integration of technician scheduling suggestions within Microsoft Teams. This visual representation demonstrates how such a system can provide efficient scheduling solutions directly through the Teams platform. 

1. Open Microsoft Teams.

2. Go to Apps: Search for Dynamics 365 Field Service 

3. Add the app.

4. Once Dynamics 365 Field Service App is opened go to settings on the app.

5. Signin into the environment and configure the views for the work orders(see above image).

6. Then select the Home Tab on the App.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)

#365BlogPostsin365Days