Blog

Hello Everyone, Today I am going to share my thoughts on keeping facebook audiences in sync with single connection export customer insights data. Let’s get’s started. With the recent release, managing your Facebook Ads exports in Dynamics 365 Customer Insights has become easier. Now you can manage all your Facebook Ads exports using a single…
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Hello Everyone, Today I am going to show how to subscribe to Azure Communication Services on Azure Portal. Let’s get’s started. Let’s say you have a requirement to Dynamics 365 Customer Service Omnichannel Voice Calls configuration. In order to progress with the voice calls you will need Azure Communication Services(ACS) on Azure Portal. Make sure…
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Hello Everyone, Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer support, Let me break it down for you: 1. Ask Copilot a Question: Agents can use Copilot to ask  natural language questions and receive quick, informative answers. It’s like having an experienced coworker available to chat all…
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Hello Everyone, Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service.  Let’s get’s started. Overflow handling in Dynamics 365 Customer Service can be a lifesaver during peak demand or when agents are unavailable. Here’s how it works: 1. Set Wait Time Limit: Administrators…
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Hello Everyone, Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 Customer Service. Let’s get’s started. Let me provide you with some information about option sets for field mapping in integrated search within Dynamics 365 Customer Service. As part of…
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Hello Everyone, Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service. Let’s get’s started. In Dynamics 365 Customer Service, you can use Copilot to ask about case data. Here are some types of questions agents can ask in the Copilot Ask a…
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Hello Everyone, Today I am going to share my thoughts on improving usability and performance of the schedule board. Let’s get’s started. With this new feature Dynamics 365 Field Service Schedule board enhancements, enhanced user experience, Improved performance, Future proof, Usability and modernization improvements. New feature details: Enhanced user experience: The improved schedule board architecture…
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Hello Everyone, Today I am going to show how to Create and update work orders in Teams with Copilot in Dynamics 365 Field Service. Let’s get’s started. To Create and update work orders in Teams with Copilot in Dynamics 365 Field Service, follow these steps: 1. Set up Copilot Integration: Ensure you have Dynamics 365…
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Hello Everyone, Today  I am going to share my thoughts on the new feature enhanced copilot experiences in the web app. Let’s get’s started. The Dynamics 365 Field Service web app now includes enhanced Copilot capabilities. Field managers can use natural language to interact with Copilot for work order information. Which copilot can retrieve summarize…
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Hello Everyone, Today I am going to share my thoughts on the new and intuitive user experience for Field Service Mobile. Let’s get’s started. The new user experience for Dynamics 365 Field Service mobile includes: A modern UX with familiar navigation, gestures and controls. An updated booking form with simplified grids for tasks, products and…
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