Category: Dataverse

Dynamics 365 and Power Apps

{How to} Anywhere365 WebAgent Integration with Dynamics 365 Customer Service and Microsoft Teams

Hello Everyone, Today I am going to share some points related to the Anywhere365 Integration with Dynamics 365 Customer Service and Microsoft Teams. Let’s get’s started. Anywhere365 WebAgent: Is a powerful tool for contact center agents and knowledge workers. 1. What is Anywhere365 WebAgent? Anywhere365 WebAgent is a modern agent workplace designed to enhance collaboration,…
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{Do you know} Omnichannel Rate call quality and provide feedback on improvements

Hello Everyone, Today I am going to share my thoughts on rate call quality and provide feedback on improvements. Let’s get’s started. Omnichannel agents answers voice calls and chat, once conversation finishes, then next call so forth. So with the introduction of rate a call quality provides feedback automatically after a configurable percentage of calls.…
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{Do you know} Omnichannel Improve prouctivity by converting voicemail to case

Hello Everyone, Today I am going to share my thoughts on the new feature Omnichannel improves productivity by converting voicemail to case. Let’s get’s started. Certainly! In Dynamics 365 Omnichannel, you can enhance productivity by converting voicemails to cases. This feature allows agents to efficiently handle customer issues relayed through voice messages . Here’s how…
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{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

Hello Everyone, Today I am going to share my thoughts on support for multiple browsers and split screen for customer service agent on Dynamics 365 Omnichannel. Let’s get’s started. Normally customer service agents can answers call one browser, if more than one browser is opened you will get an notification on the top of the…
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Omnichannel} Automatically pause, resume call recording and transcription

Hello Everyone, Today I am going to share my thoughts on the preview feature where you can automatically pause, resume call recording and transcription. Let’s get’s started. When agents puts a customer on hold and removes the customer from hold the call recording and transcription are automatically paused and resumed. Customer Service Agents manually puts…
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{Do you know} Modernize maker experience security settings in maker portal

Hello Everyone, Today I am going to show how to create new security profile from maker portal. Let’s get’s started. Now with the maker portal users can have modern security role settings. How do you do that? Login into your www.make.powerapps.com So Enable makers to use a modern and accessible security role editor while creating apps.…
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{How to} Select columns downloaded on mobile devices on model driven apps

Hello Everyone Today I am going to show how to select columns downloaded on mobile device while offline from maker portal for model driven apps. Let’s get’s started. Now you can select the columns of a table that are downloaded on mobile devices for offline use. The fewer columns you select the faster the app…
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{How to} Direct new makers to their own developer environments in power platform admin center

Hello Everyone, Today I am going to show how to enable direct new makers to their own developer environments in power platform admin center. Let’s get’s started. Login into power platform admin center Go to settings > Tenant settings: Click on Environment routing(preview) This is preview feature and is not for production use. That’s it…
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{Do you know} Explore enhancements to outbound dialing in Omnichannel Customer Service

Hello Everyone, Today I am going to share my thoughts on the new preview feature of Omnichannel customer service explore enhancements to outbound dialing. Let’s get’s started. Let’s delve into the recent enhancements to outbound dialing. These improvements aim to streamline the calling process for agents. Here are the key features. 1.Search and Call: Agents…
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{How to} Create work orders in Teams using AI on Dynamics 365 Field Service

Hello Everyone, Today I am going to share my thoughts on how to create work orders in Teams using AI on Dynamics 365 Field Service(preview). Let’s get’s started. Creating work orders in Teams using AI on Dynamics 365 Field Service is a feature that allows frontline workers to create, view and manage work orders within…
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